Creating Employee Satisfaction

I am not happy. The printer has still not been fixed and now my chair is broken. The problem with this place is that it is falling apart. The boss is okay but really doesn’t seem to have a clue as to what is really going on.

A young lad started last Thursday, no one bothered to introduce him to me and they gave him a job that he had no idea how to do; why didn’t they just ask me? I could have told them that a new set of drawings had been issued so even if he did know what he was doing the drawings he was using were obsolete anyway. Sometimes I don’t know why I bother turning up.

I went for a drink with some of the guys last night after work. I don’t know anyone who is happy and the lady in the Accounts department has told me that she has just about had enough and is going to ask for an immediate pay rise and if she doesn’t get it she will be off.

The management here just don’t have a clue, we are losing money through our inefficiencies and every time they come up with a new initiative they are so far off the mark that it just demonstrates how out of touch they really are.

I’m going to ask for a pay rise, if Sally can get one so should I.

And on and on it goes.

These are the sort of thoughts that start to go through the minds of individuals when an organization loses touch with their personnel; the chair that is broken, no feeling of appreciation, blaming ‘management’ and for some even questioning the futility of what they are doing. Minor problems fester and a cynical and negative mindset develops. Can you be sure that this isn’t the sort of thing that is going on right now in your organisation?

What should be social events held outside the office become no more than a forum for complaints and negativity grows among people who feel unable to effect change. Diverse frustration will often amalgamate into a demand for an increase in remuneration, as though like a cheap fix more money will briefly reduce the pain.

Left by management, undiscovered and unaware, the concerns of this employee will inevitable find solace with their colleagues own individual concerns, where the only common demand will be for an increase in remuneration, more paid holidays and a reduction in working hours, all of which will not fix the broken chair, ensure that new personnel are in future properly introduced, trained and managed nor help management identify areas of inefficiency.

Organisations have a habit of compartmentalising people, physically through offices, cubicles and workstations also in terms of responsibility. With effective and strong management to support this structure it can be productive, but as an organisation grows, and weak or inappropriate management infiltrates the management chain, it is perhaps inevitable that cracks will begin to appear.

Looking at an organization from the top down all the corporate garden can appear to be in full bloom as middle management either disguise or are just unaware of festering problems.

Experience shows us that relying on a limited number of indicators gives a skewed perspective just like a person with only one eye has difficulty judging distance. Good management will therefore establish procedures that sample the mood throughout the organisation from different perspectives providing a rounded picture.

The benefits of establishing good, frequent and extensive communication channels are both direct and indirect.

A senior management team that is known to have their ear to the ground will command great respect and will keep middle managers from becoming complacent knowing that they can no longer dismiss the senior managers searching “How is everything going?” question with a non-committal “Fine”; It is my experience that if someone replies with “fine” you need to dig deeper and ask if they really know what is going on.

Most principals of an organisation will not have the luxury of spending time walking the floor and discussing the issues of individuals but through online employee saltisfaction surveys they can achieve the same benefits and almost become omnipresent.

Online surveys are the perfect mechanism for establishing effective employer/employee communications. Using a survey hosting service they can now be created and published with ease and speed.

Using the Internet and intranet surveys can be deployed in seconds, easily completed by employees and results can be displayed in real time allowing ‘problems’ and common themes of dissatisfaction to be identified early.

Online employee satisfaction surveys have the ability to get to the heart of an organisation, confirm not only that the engine room is working but that there is sufficient coal in the bunker.

Online surveys provide many benefits, not only do they help identified concerns, but the employees voices are heard and their views, right or wrong, have a forum.

Online surveys will not in themselves resolve a problem but what they will do is give senior management the opportunity to address the problems and concerns of their employees, if people then leave the organisation they will at least hopefully be doing it for the right and not wrong reasons.

Although monetary concerns can often be cited as the main reason good people decide to leave a organization dig a little deeper and it is often found that it is more to do with one or more of the following:-

 

 

• the workplace environment;

 

 

• a lack of accomplishment

 

 

• limited training and feedback;

 

 

• lack of career growth;

 

 

• over work;

 

 

• lack of trust and respect with their senior managers.

 

 

A well planned employer/employee communications programme that can identify the individual and common concerns of employees will give senior management the opportunity to address root problems and not just the symptoms of employee dissatisfaction, allowing them to demonstrate to their employees that they are not viewed simply as interchangeable parts that can be used for any job at hand.

Each individual organisation needs to customised their own employee survey so that it is relevant for them. To get an idea as to how effective online surveys can be try completing the sample employee survey, then view the results of the satisfaction survey and just think of the benefits to management being able to measure so easily the heart beat of the organization.